Phonesystem Plays vital role in any organization.

Commonly used phonesystems are

1. Nortel
2. Avaya.
3. Hosted Voip.

Which Phonesystem good for my Business ?

It depends upon..

1. Type of Business.
2. Size of Organization
3. Voicemail and Auto Answering features
4. Remote workers
5. Number of Incoming Lines
6. Number of extension required etc

Nortel is one of the oldest phonesystem used in canada.Depending on customer requirements various models are in the market

Nortel Phonesystem and Voicemail system

1. Nortel 3*8
2. Nortel 4*16
3. Nortel 8*24 where first numer represent the lines and second number represnts the extensions.
4. Bcm system

And various accessories like:

1. Nortel Line cards.
2. Extension cards.
3. Caller ID cards.
4. Nortel door intercoms and Door openers
5. Signal Convertors and much more.

Nortel Phones:

1. Nortel 7316
2. Nortel 7316 E
3. Nortel 7310
4. Nortel cordless phones
5. Conference phones.

Hosted Phonesystem becoming more popular these days because of some following features:

1. Remote Worker phone.
2. Low cost lines.
3. Minimum downtime in case of failure.
4. No seperate hardware required .More inbuilt features , like voicemail to email, easy Autoattendent setup, Music on hold. call recording etc.
5. Easy to move.

Business VOIP Phone System Mississauga

 Nortel:

1. No-more in market but still customer choice
2. Need seperate voicemail and Autoattendent box.
3. Need seperate music on hold device.
4. Need professional tech to move the phones and system.
5. More stable system but user can’t program theirselves as no web access.

Avaya:

1. One of the top choice of customer.
2. Builtin voicemail and Autoattendent feature
3. Builtin Music on hold device capable of holding 90 seconds recording
4. Need tech to move phones and system.
5. More stable and has user lever access control through web.

Hosted PBX:

1. Future of telephony.
2. Built in voicemail, Autoattendent, Call recording, Voicemail to email and many more..
3. Builtin Music on hold feature with full capability
4. No tech required to move phones and system.
5. Full user control through web.

Answering machines and night services makes call routing easy in following ways:

1. Routes the calls to right destination without manually attending all calls.
2. If attendent not available , can routes the the calls to his/her voicemail.
3. Caller can hear to company directory and can use dial by name feature.
4. Informative and well designed answering machine can reduce the non-emergency call volume.
5. Night service feature can automatic route the calls to another location.

Voicemail Systems

Voicemail is an important feature on telephony.This feature comes with lines itself but a dedicated voicemail system is more professional choice

Key factors:

1. Capable of handling 1000s of voicemails
2. Comes with Autoattendent feature.
3. Each extension or user can have its own dedicated voicemail feature.
4. User can check voicemail remotely.
5. Voicemail to emails feature comes with new systems.

 Analog Lines:

1. Old technology that use analog signal over the copper wire.
2. More stable and use 48 volts that can travel long distance.
3. Need one pair or two wires to transmit one line signal.
4. Need multiple line phonesystem to handle line rollover feature.
5. May take 2 to 5 days to move lines from one location to another

VOIP lines:

1. New technology that use digital signal through internet
2. Need stable internet connection and wiring structure.
3. Multiple phones and share same internet line.
4. One phone can handle multiple lines without any phonesystem onsite.
5. User can move lines instantly to new location , just need internet.

 Whether its Auto-attendent greeting or Voicemail greeting , Professional recordings always matters.

Things need to be take care upfront:

1. check Studio recording with voice demos.
2. Recording Auto-attendent , voicemail and Music on hold at same time saves time and cost.
3. Once script is decided , its always good practice to test it online before final recording is setup.
4. Some system need separate device for Music on hold setup.
5. Check for queue recording setup – its feature that can increase the caller wait time without putting them on hold.

 Music on Hold is so popular that every growing business need it .

Key factors:

1. Music on hold is the professional way of business advertisement.
2. Caller feel being attented even while on hold.
3. User can change the greetings theirselves.
4. One time cost.
5. New phonesystems comes with builtin feature.

 Cordless phones are the requirement of most of the businesses . Some of features of professional cordless phones are :

1. A cordless phone connected to phonesystem have its own extension.
2. Can have access to all the incoming lines or Line pool.
3. Professional cordless phone can transfer the incoming calls to another phone.
4. Professional cordless phone comes with own long range base transmitter.
5. Each cordless handset can have its own extension.

 Door phones and Intercoms are more helpful and efficient way to attend visitors and provide campus access to authorized people. Some common features are:

1. Visitors can convey the message without a need to enter in an building.
2. When someone press button on intercom/door phone, any number of phones can be program to ring together.
3. With additional hardware , door opener can be connected to door phone/Intercoms.
4. Designed to withstand hard weather conditions.
5. Two way talk feature also available.

 According to brand and type of phonesystem installed , number of accessories available like:

1. Wireless long range Headphones.
2. Warehouse Loud ringers.
3. Door Openers.
4. Call recording servers.
5. Signal convertors.
6. Caller ID modules.
7. Music -on-Hold devices.
8. Line , Extension, PRI cards.